Patient Satisfaction

A. YOUR APPOINTMENT:

1. Ease of making appointments
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2. Appointment available within a reasonable time
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3. The efficiency of the check-in process
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4. Waiting time in the reception area
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B. OUR STAFF:

1. The courtesy of the person who took your call
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2. The friendliness and courtesy of the receptionist
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3. The caring concern of our nurses/medical assista
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C. OUR COMMUNICATION WITH YOU:

1. Your phone calls answered promptly
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2. Explanation of your procedure (if applicable)
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3. Your test results reported in a reasonable time
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4. Our ability to return your calls in a timely manner
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D. YOUR VISIT WITH THE PROVIDER:(Doctor, Physician Assistant, Nurse Practitioner)

1. Willingness to listen carefully to you
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2. Taking time to answer your questions
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3. Explaining things in a way you could understand
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4. Instructions regarding medication/follow-up care
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5. Advice given to you on ways to stay healthy
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E. OUR FACILITY:

1. Convenient hours of operation
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2. Overall comfort
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3. Adequate parking
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F. YOUR OVERALL SATISFACTION WITH:

1. Our practice
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2. The quality of your medical care
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3. Overall rating of care from your provider
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How can we improve our services?

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